Terms of use

In accordance with the Law on Consumer Protection, company Univresco d.o.o. Beograd, Labradorshoes informs  their consumers who are buying product via internet web site www.labradorshoes.rs that:

–       That every purchase via internet site www.labradorshoes.rs is performing within registered industrial code of the company Univresco Beograd-Labradorshoes, ADRESA, Identification number: , PIB:

–       That products who are selling via internet site www.labradorshoes.rs has all needed  qualification for regular use those kind of products according to their purpose which is defined in Specification of product.

–       That the conformity of goods to the contract EXCLUSIVE is determined according to the characteristics and purposes of the goods as defined by the respective Specification of product-

–       That selling price is showed with each article

–       That every delivery of products within a price above 6.000,00 RSD on territory of Serbia is free, actually 50 euros within RSD equivalent by the exchange rate of National bank of Serbia at the day of paying on territory of Montenegro, Bosnia and Herzegovina, Macedonia and Albania.

–       That every purchase of products within special price benefits or within sale runs according to the terms which are published on internet site www.labradorshoes.rs

–       That products which consumer are buying via internet site www.labradorshoes.rs can pay at the moment when delivery arrives as cash payment, or with deposit slip via bank account, as well as via payment cards mentioned on the site in the moments of purchase

–       When consumer makes his order pressing the button CONFIRM takes an obligation to pay for the products that he ordered

–       in cases when size of product doesn’t fit to a consumer, he has all rights to change product for suitable size by the terms who are defined in ONLINE shop for products bought via ONLINE shop – you can find it here www.labradorshoes.rs

–       in cases when consumer doesn’t want to keep product that he ordered, he has right to withdraw  the contract and refund the payment in the amount of payed purchace price, by the terms who are defined in ONLINE shop –  you can find it here www.labradorshoes.rs

–       In case of returning goods and payment refund to the customer who previously was payed with card, partly or completely, no matter what is the reason of returning goods, LABRADOR DOO is obligated to refund payment Exclusively via VISA, EC/MC i Maestro methods of paying, which means that the bank will refund payment to the customer account at the request of the seller. 

–       That for every product ordered via ONLINE shop consumer has rights within bill/delivery note to make warranty right on used product by the terms which are defined in ONLINE shop-  you can find it here www.labradorshoes.rs

–       After receiving your order via site, our call center staff will contact you to make a phone verification. Also, on e-mail address which was sent us when you registering, i.e. make your order, you will receive confirmation e-mail for your order.

–       After the confirmation for online order, the Seller is obliged to deliver the goods to the Buyer so that the Buyer becomes its owner, while the Buyer undertakes to pay the price specified in the Purchase Order and take over the goods.

–       Once the order is confirmed by the buyer, the order is irrevocable.

–       The seller is obligated to deliver the ordered products in the correct and legally stipulated deadline.

–       In case of any change (price, availability), the seller is obligated to notify the customer during the telephone confirmation of the order.

–       Any changes, except  changes related to the delivery, do not apply to verified orders.

Contact Information

Gydionia LLC

Address: Đure Jakšića 4A, 11000 Stari Grad, Belgrade
E-mail: [email protected]
Phone: +381 64 644 91 62
Tax Identification Number (TIN/PIB): 104503678
Company Registration Number (MB): 20177667
Bank Account (IBAN): 325-9500500005068-27

Protection of Confidential Transaction Data

When entering payment card information, confidential data is transmitted through the public network in a protected (encrypted) form using SSL protocol and PKI system, which is currently the most advanced cryptographic technology.

The security of data during the purchase is guaranteed by the payment card processor, Banca Intesa a.d. Belgrade, so the entire payment process is carried out on the bank’s pages. At no point are the payment card details available to our system.

Conversion Statement

All payments will be made in the local currency of the Republic of Serbia – Serbian dinar (RSD). For informative display of prices in other currencies, the middle exchange rate of the National Bank of Serbia is used.

The amount charged to your payment card will be expressed in your local currency through conversion at the exchange rate used by the card organizations, which cannot be known to us at the time of the transaction. As a result of this conversion, a slight difference from the original price stated on our website may occur.

Delivery of Goods and Limitations

Payment Methods:
Customers can pay in cash upon delivery or by using payment cards.

Delivery Method:
Delivery is carried out via courier service. All orders are shipped on a “today for tomorrow” basis.

Limitations and Special Provisions:
Delivery is only possible within the territory of the Republic of Serbia. The merchant does not currently ship outside the borders of the country.

Complaint Policy

If you are not completely satisfied with the delivered product, you have the right to return it within 14 days, without stating a reason. Returns can be made via courier service to the address from which the shipment was sent, and all return shipping costs are borne by our company.

Complaints can be submitted in accordance with the Law on Consumer Protection as well as the Rulebook on the Conditions and Manner of Resolving Consumer Complaints of Gydionia LLC Belgrade, which is available on our website.

On behalf of Gydionia LLC Belgrade, we commit to protecting the privacy of all our customers. We collect only the necessary, basic data about customers/users and data required for business operations and informing users, in line with good business practices and for the purpose of providing quality service.

We provide customers with the option of choice, including the possibility to decide whether or not they wish to be removed from mailing lists used for marketing campaigns. All user/customer data is strictly protected and accessible only to employees to whom such data is necessary for performing their duties. All employees of Gydionia LLC Belgrade (and business partners) are responsible for respecting privacy principles.

In the case of a complaint regarding the delivered product, whether due to defects, damage, incorrect item, or wrongly calculated price, the customer may file a complaint by sending an e-mail to the official company address. The complaint must include the order number, a detailed description of the problem (e.g., defective item or incorrect price), and contact information; if possible, attach photos of the product and proof of the incorrect price.

Upon receipt of the complaint, Gydionia LLC Belgrade will provide a written or electronic response within 8 days, while the final resolution (such as price correction, product replacement, or refund) will be provided no later than 15 days from receipt of the complaint, in accordance with the Law on Consumer Protection.

If the complaint is found to be justified, the return shipping costs are covered by Gydionia LLC Belgrade, and the refund will be made within 14 days, using the same payment method that was used for the purchase, unless the customer requests a different refund method.

Refunds

In the case of product returns and refunds to customers who previously paid with payment cards, whether partially or in full, and regardless of the reason for return, Gydionia LLC Belgrade is obliged to process refunds exclusively through the same payment methods used (VISA, EC/MC, Maestro, Amex, Dina), which means that the bank will, at the seller’s request, refund the amount to the account of the cardholder.

VAT Statement

VAT is included in the price, and there are no hidden costs.